It has been a really frustrating experience with Beglas Home Decor http://www.besglas.com/home.html. The tagline of the company is "We don't just open the doors to your dreams. We make them". But this company has been creating nightmares for me right from the start.
I have shifted into my new place for slightly over 2 months, but renovation works are (my gosh!) not completed yet - all because of the glass company. Beglas has been to my place at least 5 times and they have to be back here for at least 2 more trips, provided everything goes smoothly.
Glass doors are a key part of my home decor - I am supposed to have 8 pieces of them in my place as toilet and wardrobe doors.The first time they came to install a few of my wardrobe doors, they left black marks on my cement floor, and I couldn't figure out how those marks came about. Also, the company was rushing quite a few jobs at the same time, and could not install all my doors at the same time. This meant I had to clean up each time after they did their partial installations, and this could have been avoidable if they installed the doors all at one go.
The second time they installed the other wardrobe doors, they left 2 huge scratches on my floor. I was pretty unhappy and asked my interior designer to warn them about it, which he did. My interior designer even brought one of the glass representatives to my place to show him the damage his workers had created.
Despite the warnings, when they came for the 3rd time, I finally realised how the black marks were created. They used small sheets of carpet to rest the corner of the glass. But the bottom of these carpets was made of black rubber, which had disintegrated badly. So when they dragged the carpet across my cement floor, they disfigured my floor by leaving a huge black stain. I told them that cement floor was very sensitive and porous, so they had to be careful. But the workers seemed to turn a deaf ear to my words, and used chemicals to clean the floor. When I caught a whiff of what they were doing, I immediately told them to stop cos the cement floor was sensitive and they couldn't just use any cleaning chemicals! So the workers left an indelible mark on the floor. The chemicals soaked right through my floor, removed the layer of e-proxy (floor protection) and left a dusty patch which could not be cleaned away. And the workers didn't even apologise. They merely said that they had never dealt with cement floor before.
Despite all the upsetting events, the company can't seem to improve on its sloppiness. As all the paper pasted on the glass doors were badly done (which the company explained that particular batch of paper used was of poor quality), all the doors had to be removed for them to redo the pasting. But when the glass doors came back, I still noted some problems. Some of the issues were just evident of the sloppiness of the workers - eg. upside-down door knobs, rusty/dented knobs, using 2 separate pieces of rubber edges on the door, not cleaning ink marks thoroughly even after I requested them to help me clean away some marks.
So I asked my interior designer over yesterday, and we marked the problematic spots with masking tape. When the glass workers came over, we left them to do their work. Only later did I realise that they had removed the masking tape without thoroughly rectifying the problematic spots. That was the final straw. I told the workers off right away and was on the verge of screaming my head off. I would have fumed more if not for my interior designer who was around and he told the workers off too, although his tone was a lot better than mine.
But what else could one expect from me. After going through numerous inconveniences from the workers spoiling my floor, chipping my table tiles, and having to clean up my place again and again cos of the dust they leave behind each time they came, I just want a decent job done. Beglas is unable to deliver - both product and service quality are substandard. At the minimum, the workers should have left the masking tape on the problem areas and explained to me what they could do and what they could not.
So when I told them off, they gave a can't-be-bothered reply that they would just bring the glass doors back. And they expected me to check for the problematic spots all over again without the markings I made initially. Yah, how convenient for them.
Anyway, in the end, they brought back 4 of the 8 doors they installed. The glass representative explained they had inserted the hinges before the glue had fully dried, resulting in air bubbles they couldn't remove. So they were going to leave the paper to dry entirely this time round before inserting the hinges, and it would take a longer time. Well, why couldn't they have done this earlier if they were already aware of this problem?
It's no fun having to inspect every corner of the glass doors to spot for problems, and having to tell the workers to remove the doors. I actually feel a little bad at the numerous trips they have made, but the company is really unable to produce decent quality.
I just hope things will move more smoothly now that the glass representative is aware of my unhappiness with the company. They probably think I am a picky customer, and honestly, the more sloppy their workers are, the more unhappy I am and the more demanding I become. I'm not sure whether this applies to others, but somehow when service quality is good, and staff is cooperative and willing to accept their mistakes, I tend to be more accepting. But when they are rude, give excuses time and again, the more I would demand for perfection. The glass doors also don't come cheap - almost a total of $6000. And for such poor quality, I would really advise everyone not to use this glass company.
I have decided to be really firm with the glass company and will be asking them to exchange 2 more of the glass doors cos the marks are not acceptable. Not going to care whether the workers are fed up with me (anyway, I think they already are). All "thanks" to the company, I probably can't organise any housewarming anytime soon. This is so frustrating.
I have shifted into my new place for slightly over 2 months, but renovation works are (my gosh!) not completed yet - all because of the glass company. Beglas has been to my place at least 5 times and they have to be back here for at least 2 more trips, provided everything goes smoothly.
Glass doors are a key part of my home decor - I am supposed to have 8 pieces of them in my place as toilet and wardrobe doors.The first time they came to install a few of my wardrobe doors, they left black marks on my cement floor, and I couldn't figure out how those marks came about. Also, the company was rushing quite a few jobs at the same time, and could not install all my doors at the same time. This meant I had to clean up each time after they did their partial installations, and this could have been avoidable if they installed the doors all at one go.
The second time they installed the other wardrobe doors, they left 2 huge scratches on my floor. I was pretty unhappy and asked my interior designer to warn them about it, which he did. My interior designer even brought one of the glass representatives to my place to show him the damage his workers had created.
Despite the warnings, when they came for the 3rd time, I finally realised how the black marks were created. They used small sheets of carpet to rest the corner of the glass. But the bottom of these carpets was made of black rubber, which had disintegrated badly. So when they dragged the carpet across my cement floor, they disfigured my floor by leaving a huge black stain. I told them that cement floor was very sensitive and porous, so they had to be careful. But the workers seemed to turn a deaf ear to my words, and used chemicals to clean the floor. When I caught a whiff of what they were doing, I immediately told them to stop cos the cement floor was sensitive and they couldn't just use any cleaning chemicals! So the workers left an indelible mark on the floor. The chemicals soaked right through my floor, removed the layer of e-proxy (floor protection) and left a dusty patch which could not be cleaned away. And the workers didn't even apologise. They merely said that they had never dealt with cement floor before.
Despite all the upsetting events, the company can't seem to improve on its sloppiness. As all the paper pasted on the glass doors were badly done (which the company explained that particular batch of paper used was of poor quality), all the doors had to be removed for them to redo the pasting. But when the glass doors came back, I still noted some problems. Some of the issues were just evident of the sloppiness of the workers - eg. upside-down door knobs, rusty/dented knobs, using 2 separate pieces of rubber edges on the door, not cleaning ink marks thoroughly even after I requested them to help me clean away some marks.
So I asked my interior designer over yesterday, and we marked the problematic spots with masking tape. When the glass workers came over, we left them to do their work. Only later did I realise that they had removed the masking tape without thoroughly rectifying the problematic spots. That was the final straw. I told the workers off right away and was on the verge of screaming my head off. I would have fumed more if not for my interior designer who was around and he told the workers off too, although his tone was a lot better than mine.
But what else could one expect from me. After going through numerous inconveniences from the workers spoiling my floor, chipping my table tiles, and having to clean up my place again and again cos of the dust they leave behind each time they came, I just want a decent job done. Beglas is unable to deliver - both product and service quality are substandard. At the minimum, the workers should have left the masking tape on the problem areas and explained to me what they could do and what they could not.
So when I told them off, they gave a can't-be-bothered reply that they would just bring the glass doors back. And they expected me to check for the problematic spots all over again without the markings I made initially. Yah, how convenient for them.
Anyway, in the end, they brought back 4 of the 8 doors they installed. The glass representative explained they had inserted the hinges before the glue had fully dried, resulting in air bubbles they couldn't remove. So they were going to leave the paper to dry entirely this time round before inserting the hinges, and it would take a longer time. Well, why couldn't they have done this earlier if they were already aware of this problem?
It's no fun having to inspect every corner of the glass doors to spot for problems, and having to tell the workers to remove the doors. I actually feel a little bad at the numerous trips they have made, but the company is really unable to produce decent quality.
I just hope things will move more smoothly now that the glass representative is aware of my unhappiness with the company. They probably think I am a picky customer, and honestly, the more sloppy their workers are, the more unhappy I am and the more demanding I become. I'm not sure whether this applies to others, but somehow when service quality is good, and staff is cooperative and willing to accept their mistakes, I tend to be more accepting. But when they are rude, give excuses time and again, the more I would demand for perfection. The glass doors also don't come cheap - almost a total of $6000. And for such poor quality, I would really advise everyone not to use this glass company.
I have decided to be really firm with the glass company and will be asking them to exchange 2 more of the glass doors cos the marks are not acceptable. Not going to care whether the workers are fed up with me (anyway, I think they already are). All "thanks" to the company, I probably can't organise any housewarming anytime soon. This is so frustrating.
